If your question is not answered here, or if you'd like more information, please contact us.

What is Automatic Payment?
Automatic Payment is a great way to pay your natural gas bill automatically.

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So exactly how does it work?
It's easy. Just visit the Automatic Payment page of our website and Sign Up Online. This will authorize your bank, credit union or savings and loan association to automatically deduct the amount of your Minnesota Energy Resources bill from your checking account each month.

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Can payments be deducted from a savings account?
Yes. All you have to do is fill out the Automatic Payment Agreement Form. Make sure to verify that your bank or credit union will deduct from a savings account (some will not).

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Why might Automatic Payment be easier than paying by check each month?
There is no check to write, and you'll never be late for a payment if you forget or are out of town. You also won't pay for postage or gasoline.

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Is there a service fee for Automatic Payment?
Automatic Payment is a free service from Minnesota Energy Resources, although your financial institution may charge for this type of transaction. You may want to call them and ask. However, you will still save the money you're currently spending on stamps, gasoline and checks.

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Does this work well with Budget Billing, where I pay the same each month?
Yes. Automatic Payment and Budget Billing are made to work together. Not only can you make your payment automatically, but you will always know how much your bill will be.

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Will I still get a bill from Minnesota Energy Resources?
Yes, just like you do now. And the upcoming date and amount of the Automatic Payment transfer will be printed right on the bill, so you'll know exactly how much will be deducted and when. You'll have plenty of time to review your bill and call with questions before the payment is made.

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How soon after I sign up will my Automatic Payment payments begin?
Please allow one to two bill cycles for changes to take effect when signing up for Automatic Payment or changing your banking information.

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How will I know my bill is being paid?
Every month you will receive a billing statement in the mail, noting the date and amount of the payment to be deducted on your due date.

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What if there is not enough money in my bank account to cover the payment?
Just as if you were paying normally by check, a return check fee will be charged to your account if there are non-sufficient funds.

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Will I be removed from Automatic Payment for non-sufficient funds?
Yes. If you have two or more NSFs within a 13-month period, you will be removed from the program.

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What if I move?
If you move to another address served by Minnesota Energy Resources but do not change financial institutions, we'll simply transfer the information required to your new account. If you change financial institutions, fill out the online form again with the new information.

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What happens if I change financial institutions?
Visit the Automatic Payment page of our website and fill out the form under "Sign Up Online." When you fill out the form, the new information will replace any existing bank information.

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How do I sign up for Automatic Payment?
Visit the Automatic Payment page of our website and Sign Up Online.

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How do I remove my account from Automatic Payment?
Please call our 24-Hour Customer Service at 800-889-9508 up to 3 days prior to the next scheduled payment to be removed from Automatic Payment.

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