Frequently Asked Questions
Here are answers to some questions our customers often ask. If your question isn't
answered here, or if you'd like more information, contact us.
- How much lead time should I allow when applying for new service?
- As soon as you know you will be building a new home, call us to apply for
natural gas service. It's hard to determine the lead time due to the many
variables in a construction schedule. Some of these variables include delays
due to weather, heavy workloads, equipment breakdown, outages due to storms,
etc. So telling us as soon as possible is the best way to ensure your service
can be installed when it's needed.
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- What information do I need to provide when applying for new service?
- When applying for service, the following information is required:
- Name(s) of owner/tenant to be billed (first name, middle initial and
last name)
- Service address (if address is not available, the closest neighbor's
address)
- Mailing address, if different from service address
- The new owner/tenant's previous address and current phone number
(daytime, home, employer or relative's)
- Employer or source of income
- Site plan and/or copy of the septic permit faxed or mailed to the
local office
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- Where is the best location for my natural gas meter? Are there any requirements?
- The ideal location for the gas meter is on the front of your house, or 4
feet back on the side of the house. It should be 3 to 4 feet from any electric
source, including any electric meter, air-conditioning unit or electric
outlet.
There are also code requirements regarding the distance of your gas meter from
windows, make-up air (from appliances like a furnace water heater), or fresh
air intake. We recommend that you discuss these issues with your electrician
or heating contractor.
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- I need an emergency locate. Who should I call and how long will it take to
get someone on site?
- If you need an emergency locate, call Gopher State One Call.
Gopher State One Call will take the necessary information and pass it on to the
appropriate energy company to complete the locates.
The time that it takes to have an emergency locate will depend upon what the
emergency is. The urgency will be determined by Gopher State One Call, and the
locate will be completed according to the degree of that emergency.
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- I need to meet your designer on site to discuss the gas route. How do I
contact him or her?
- If you need to meet our designer on site to discuss the gas location and
routing of facilities, contact us
with your request. If an application has been submitted previously, we'll take
your request and pass it on to the local designer. Our designer will call you
within a day or two to make an appointment to meet on site.
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- I have to get the gas service in by next week. Will you be able to install
service that quickly?
- A typical service installation will take several weeks, depending upon our
workload. (The major determining factor is our workload and the time of year.)
The following is a typical timeline for a service installation:
- Designer gets the job and stops on site - minimum of 1 week
- Designing job, signing contracts and receiving payment - approximately 1 week
- Scheduling job and getting locates - approximately 3 days
- Installing and setting the gas meter - approximately 10 business days
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- What is the cost for new gas service installation?
- The cost for new service varies depending on a number of factors. Some
factors include the distance from our distribution natural gas pipes, and
customer preferences for meter location.
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