If your question is not answered here, or if you'd like more information, please contact us.

How much lead time should I allow when applying for new service?
Call us to apply for natural gas service as soon as you know you will be building a new home. It's hard to determine the lead time due to the many variables in a construction schedule. These variables include delays due to weather, heavy workloads, equipment breakdown, outages due to storms, etc. So telling us as soon as possible is the best way to ensure your service can be installed when it's needed.

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What information do I need to provide when applying for new service?
When applying for service, the following information is required:
  • Name(s) of owner/tenant to be billed (first name, middle initial and last name).
  • Service address (if address is not available, the closest neighbor's address).
  • Mailing address, if different from service address.
  • The new owner/tenant's previous address and current phone number (daytime, home, employer or relative).
  • Employer or source of income.
  • Site plan and/or copy of the septic permit faxed or mailed to the local office.

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Where is the best location for my natural gas meter? Are there any requirements?
The gas meter must be installed on the front or either side of the structure, with no more than 4 feet from the front corner. The service line must run perpendicular to the road with no more than a 5' off-set.

The meter will be installed approximately 2 feet above final grade. It shall not be placed over or under windows, vents or other openings, or within 3 feet of electrical service.

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I need an emergency locate. Who should I call and how long will it take to get someone on site?
If you need an emergency locate, call 811. Gopher State One Call will take the necessary information and pass it on to the appropriate utility company to complete the locates.

The time that it takes to have an emergency locate will depend on what the emergency is. The urgency will be determined by Gopher State One Call. The locate will then be completed according to the degree of that emergency.

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I need to meet your designer on site to discuss the gas route. How do I contact him or her?
If you need to meet our designer on site to discuss the gas location and routing of facilities, contact us with your request. If an application has been submitted previously, we'll take your request and pass it on to the local designer. Our designer will call you within a day or two to make an appointment to meet on site.

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I have to get the gas service in by next week. Will you be able to install service that quickly?
A typical service installation takes several weeks, depending upon our workload. (The major determining factors include our workload and the time of year.) The following is a typical timeline for a service installation:
  • Designer gets the job and stops on site - minimum of 1 week.
  • Designing job, signing contracts and receiving payment - approximately 1 week.
  • Scheduling job and getting locates - approximately 3 days.
  • Installing and setting the gas meter - approximately 10 business days.

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What is the cost for new gas service installation?
The cost for new service varies depending on a number of factors. These include the distance from our distribution natural gas pipes and customer preferences for meter location.

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