We’re here to help
You count on us every day to provide the energy you need, while keeping bills as low as possible.
We work to manage costs throughout the year — including buying and storing natural gas when prices typically are lower. We will also partner with you to help you save. There are programs and resources available to help you manage your bill year-round. And, if you’re having difficulty paying your bill, we have payment arrangements and energy assistance options.
Solutions for you to manage your energy costs (:48 sec.)
Understanding your natural gas bill
Several factors determine the amount of your natural gas bill each month. The typical residential customer bill for natural gas is made up of three key areas that may affect their monthly bill amount: the cost of gas, distribution charges and facilities charges.
- Natural gas cost (60%-70% of your bill). Natural gas costs make up the largest portion of your bill. This is the charge for the natural gas you use during the billing month. The charge is calculated by multiplying your usage by the average cost per therm we pay to purchase the natural gas. The amount you pay, varies monthly based on the cost of gas and the amount you use. We buy natural gas on the commodities market, similar to goods such as oil or milk. The price we pay for the natural gas is the same price you pay — there is no markup.
- Distribution service charge (20%-30% of your bill). The distribution service charge includes delivering natural gas from the gate station to your location.
- Facilities charge (approximately 10% of your bill). A monthly charge that helps cover the fixed costs of providing service to customers. This includes equipment, billing and programs.
Factors affecting your energy bill
Your energy bill may vary month to month and year to year.
Why bills vary
Save energy, stay comfortable and save money
Saving energy saves money. Reduce your natural gas bills by making simple changes around your home
Home: Rebates and programs
Business: Rebates and programs
Energy-saving tips
At-home checklist
Pay the same amount each month
Budget Billing spreads out seasonal variations in your natural gas bill over 12 months. While you still pay for all of the natural gas you actually use, Budget Billing gives you more consistent monthly bills.
Learn more and sign up in our
app
or online.
For customers already enrolled in Budget Billing, you may have seen an increase in your six-month Budget amount or 12-month settlement amount. This is due to the increase in natural gas costs. Your Budget Bill is reviewed every six months, and may be adjusted to better reflect rising natural gas prices and your energy use.
Learn about payment arrangements and energy assistance
We offer simple, self-service payment arrangements and energy assistance options to help pay your natural gas bill.
Payment arrangements and energy assistance options
Compare your energy use
Access your account in our app or online to see how your energy use compares to the previous month and year. This information can help you track and understand how much natural gas you’re using.
Get the app
Sign up for online access in My Account
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